Shipping Policy
At Brown & Rand, we want your order to arrive as smoothly and efficiently as possible. Below you’ll find important information about our shipping process, delivery times, tracking, and shipping destinations.
Where We Ship
We currently ship to United States only
From big cities to small towns, we deliver directly to your doorstep.
Shipping Costs
We offer FREE SHIPPING on all orders
Order Cut-Off Time
Our daily order cut-off time is:
6:00 PM PT
Orders placed after the cut-off time may begin processing on the next business day.
Processing Time
Orders are typically processed within 1–3 BUSINESS DAYS.
Processing begins once your order has been successfully placed and payment has been confirmed. Orders placed on weekends or public holidays will normally begin processing on the next business day.
Estimated Delivery Time
After your order has been processed and shipped, delivery typically takes approximately 6–10 BUSINESS DAYS.
Please note that processing time and delivery time are separate.
Delivery estimates may occasionally be affected by carrier delays, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
You can also track your order on our Track Your Order page
Tracking information may take some time to update after your package has been handed over to the carrier.
If your order has not arrived within the expected delivery window or your tracking information has not updated for an extended period, please contact our customer service team.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible at info@brownandrand.com.
We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.
Questions About Your Shipment?
If you have any questions about your order or delivery, please contact us:
Email: info@brownandrand.com
Phone: +1 202 703 3718
or use the contact form on our Contact Page
Store Name: Brown and Rand
A trading name of J van den Broek
Company registration number: 99912279
Business Address: Kerkdijk 2, 4921XC, Made, the Netherlands
Customer Service Hours:
Monday – Friday: 9:00 AM To 9:00 PM
Saturday and Sunday: Closed
We aim to respond to customer inquiries within 24 hours.
When contacting us about an existing order, please include your order number so we can assist you more quickly.
We’re committed to making your shopping experience with Brown & Rand as smooth and worry-free as possible—from the moment you place your order until it arrives at your doorstep.