FAQ

Orders

How do I know if my order was placed successfully?

Once your order has been completed, you should receive an order confirmation by email. If you do not see it, please check your spam or junk folder and make sure the email address entered during checkout was correct.

What should I do if I entered the wrong shipping address?

Please contact us as soon as possible at [CUSTOMER SERVICE EMAIL].

We cannot guarantee that an address can be changed once the order has entered processing or has already been shipped.

Products & Sizing

How do I choose the correct size?

Please refer to the size guide provided on the relevant product page.

If you are unsure which size to choose, please contact our customer service team before placing your order.

Can products sell out?

Yes. Certain products may be available in limited quantities and can become unavailable at any time.

Shipping & Delivery

Where does Brown & Rand ship?

We currently ship to United States only.

How much does shipping cost?

We offer FREE SHIPPING on all orders

How long does processing take?

Orders are typically processed within 1–3 BUSINESS DAYS.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can also track your order on our Track Your Order page

Returns & Refunds

What is your return period?

You have 30 DAYS from the date your order is delivered to request a return.

What condition must returned items be in?

Returned items must be unused, unworn, unwashed, and in their original condition.

Original tags and packaging should remain intact where applicable, and proof of purchase or your order number must be provided.

How long does a refund take?

Once your return has been received and inspected, approved refunds are normally processed within 10 BUSINESS DAYS.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time before the refund appears in your account.